Privacy Policy
Last updated: June 2026
At Nook, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it when you shop with us at nookcraft.shop.
1. Who We Are
Nook is a Bangladesh-based online home decor brand selling wall decor, desk accessories, and real plants. We operate through our website at nookcraft.shop.
For any privacy-related questions, contact us at: Email: support@nookcraft.shop
2. What Information We Collect
When You Place an Order
- Full name
- Delivery address
- Phone number
- Email address
- Payment information (processed securely — we do not store card details)
When You Browse Our Website
- IP address
- Browser type and device
- Pages visited and time spent
- Referring website or search term
When You Contact Us
- Your name and contact details
- The content of your message
3. How We Use Your Information
We use your information to:
- Process and deliver your orders — we need your name, address, and phone number to fulfill every order
- Send order confirmations and updates — via SMS or email
- Respond to your questions — when you contact us through our website or inbox
- Improve our website — we analyze browsing data to make our site better
- Send marketing messages — only if you have opted in; you can unsubscribe at any time
- Comply with legal obligations — as required under Bangladesh law
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. How We Share Your Information
We only share your data with trusted parties who help us run our business:
| Party | Purpose |
|---|---|
| Delivery partners | To ship your order to your address |
| Payment processors | To securely handle your payment |
| Website hosting providers | To keep our website running |
| Marketing tools | To send order updates and emails |
All third parties are required to handle your data securely and only for the purpose we specify.
5. Cookies
Our website uses cookies — small files stored on your device — to:
- Keep items in your cart
- Remember your preferences
- Analyze website traffic (via Google Analytics or similar tools)
- Show relevant ads if you have visited our site before
You can control cookies through your browser settings. Disabling cookies may affect how some parts of our website work.
6. Data Storage and Security
Your data is stored securely on our website servers. We use industry-standard security measures including:
- SSL encryption (the padlock you see in your browser)
- Secure payment processing
- Limited staff access to customer data
We retain your order data for up to 3 years for accounting and legal purposes. You can request deletion of your data at any time (see Section 8).
7. Your Rights
As our customer, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Delete your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Request a copy of your data in a readable format
To exercise any of these rights, email us at support@nookcraft.shop with the subject line: Privacy Request.
We will respond within 7 business days.
8. Marketing Communications
If you have subscribed to our newsletter or opted in during checkout, we may send you:
- New product announcements
- Promotions and discount codes
- Decor tips and inspiration
You can unsubscribe at any time by:
- Clicking the unsubscribe link in any email
- Messaging us directly on our website or inbox
9. Third-Party Links
Our website may contain links to other websites such as social media platforms or payment gateways. We are not responsible for the privacy practices of those external sites. We recommend reading their privacy policies before sharing any personal information.
10. Children’s Privacy
Nook is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify you via email or a notice on our website.
Continued use of our website after changes are posted means you accept the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
Nook 📧 support@nookcraft.shop 🌐 nookcraft.shop 📍 Bangladesh